Say Hello!
by calling Juho at:
+358 44 328 4647

You can also leave your details and a message and we will contact you!

01
March 2021
By
Emma Grönlund
Entrepreneur in Residence
Venture advisory

Customer discovery for an impact startup - Case Kapacity.io

H1 What’s a Rich Text element?

Paragraph styling The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

H2 Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

H3 How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

H4 What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

H5 Static and dynamic content editing
A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

H6 How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

Caption goes here

H4 Heading for list

  • Test list
  • test list
  • test list
  • test list items

H4 Heading for list

  1. Numbered list items
  2. Numbered list item
  3. Numbered list item
  4. Numbered List item

Customer discovery is imperative when we want to build a product or a service that truly meets our potential customer's needs. Investing time and money on an idea that was never validated with potential customers is one of the most common reasons why startups fail, and according to CB Insight, up to 42% of startups die because there's simply no market for them. Therefore, we want to use customer discovery tools to validate ideas and provide proof of product-market fit as early as possible. 


Our friends at Kapacity.io asked us to help them with their customer discovery process. They wanted to form a clear picture of their potential customer segments and understand which segments are the most promising ones for their business. Also, they wanted to create a compelling sales narrative and materials targeted to the segments found.

Kapacity.io unlocking the power of real estate energy information

Kapacity.io is a Finnish startup company with a mission to transform the way buildings consume energy and build a sustainable and efficient energy system for the future. 


Kapacity.io has developed a cloud-based AI tool that optimizes and controls energy systems. The software optimizes the heating systems based on indoor air conditions, heating and cooling demand, weather forecasts, and electricity prices.


With us, your heating and cooling systems will always be optimized for maximum performance with minimal costs while delivering real and measurable impact for the environment.


Kapacity.io has had a promising start, and their idea has got recognition in startup competitions. They have won the Conception-X Demo Day award and Helen's Industry Hack challenge.

Putting evidence behind an assumed product-market fit

Customer discovery is said to be all about questioning your core business assumptions. When performed correctly, customer discovery is a customer-centric, scientific process that puts evidence behind an assumed product-market fit.


We started the customer discovery process with Kapacity.io by facilitating a series of workshops. During the first two workshops, we listed the potential customer segments and, to make them comparable, we scored them on various metrics. Together we selected the most promising customer segment and started to build the sales narrative and materials for the selected segment. 


In the third workshop, we had a chance to work with an actual customer who represented the customer segment we selected. With the customer, we were able to test and validate the story we had built. During the final workshop, we edited the materials based on the feedback received. Also, Kapacity.io worked on the materials independently between the workshops.


During the workshops, and especially between them, the team was able to process the issues and form a lot of new ideas. Kapacity.io really benefited from the fact that they had to dust their thoughts weekly, and Coventures provided a structured platform for that.


What we learned about the PropTech market

There's no doubt that the PropTech market has room for new digital innovations, and there's a big potential for Kapacity.io's product, as they are an exceptionally interesting startup that can make a positive impact by reducing the use of fossil fuels. 


We also learned that even though Kapacity.io’s product is good, selling to property owners can be difficult, and some productization needs to be done to make it easier for us to communicate the value that customers receive from the service.


Our next joint project will focus on productizing Kapacity’s offering. Our goal is to define which services Kapacity.io could be offering in the future and how to deliver the message about them.


Join our email list

We'll send you invitations to exclusive webinars and events and keep you up-to-date about tools we encounter as useful

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

You might also like

Back to blog
Back to our clients

Don’t miss our posts

Let us know your email and we'll let you know when we publish posts and we might (not too often) send you special treats of useful information.

Join our email list

We'll only send you occasional updates on new posts and tools we encounter as useful

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.