From Idea to Implementation: Building a Customer-Centric New Service with Retta
Retta Oy, a prominent Finnish real estate management company, focuses on redefining the residential experience through innovative solutions. Their growth initiative, the Retta Accelerator, collaborated with Entrepreneurs in Residence from Coventures, Sampo Lehtiniemi and Eemeli Metsäntähti, to develop and pilot new services. The project progressed through three phases: idea discovery, piloting, and obtaining paying customers. It involved comprehensive research, customer validation, and manual operations. With a successful pilot phase, Retta is now poised for scaling and expansion, leveraging insights from the initial phase to refine and automate their services. The partnership with Coventures has proven instrumental in this journey, emphasizing the importance of collaboration and adaptability in business development.